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    Frequently Asked Questions


    Where can I purchase a CleanStream® filter to fit my vacuum?

    • CleanStream® Filters are available on this website.
    • CleanStream® Filters are also available in both stores and online at most retailers who sell wet/dry vacuums and accessories to include:

      • Home Depot, Lowe's, Sears, Menards & Do it Best Hardware stores in the United States.
      • Lee Valley & Canadian Tire in Canada
    • You can also purchase CleanStream® Filters directly from Gore by calling us at 1(800)758-6755, Monday – Friday between the hours of 8am – 5pm Eastern Time.

    Can I retrofit your filter to fit my older vacuum?, why not?

    • CleanStream® Filters should only be used on the specific wet/dry vacuum model they are designed to fit.  We have not tested the filter for other applications and cannot make any claims or assumptions in regards to performance.  We DO NOT recommend retrofitting our CleanStream® filters on any other wet/dry vacuum or dust collection system than it was originally designed to fit.  Doing so will void your product warranty.

    How often do I need to wash the filter?

    • For the CleanStream® Pro Filters which are fully washable, this will depend upon use.   To restore optimum airflow, we recommend removing the filter and tap the end cap against a hard surface to loosen debris.  Additional debris can be removed by rinsing the outside surface of the filter with running water.  Avoid dampening of the inside of the filter and allow the filter to completely air dry after washing before next use.

      *If you have a standard CleanStream® Filter, it is only recommended for dry-use only and is not meant to be used for wet applications or rinsed with water.

      IMPORTANT: DO NOT BRUSH OR USE COMPRESSED AIR TO CLEAN THE FILTER.   Do not use abrasive materials or scrub to clean between the pleats.   This will permanently damage the filter’s ability to stop fine dust and will void the 1-year limited warranty.

    If I used the filter to pick up water, can I move to dry particles to pick up? How long do I need to wait to pick up the dry items?

    • For the CleanStream® Pro Filters which are fully washable, typically, you can pick up wet or dry particles without issue and do not have to wait.   If however, you pick up cement or drywall dust, then you pick up water, you will need to immediately clean and rinse both the filter and inside of the vacuum to prevent the cement or drywall dust from hardening into concrete or a “mud-like” substance that cannot be easily removed.  We do not recommend that our CleanStream® filter and a typical wet/dry vacuum be used to pick up any hazardous materials that the vacuum was originally intended to pick up. 

      *If you have a standard CleanStream® Filter, it is only recommended for dry-use only and is not meant to be used for wet applications or rinsed with water

    If I don't see my filter on your list will you ever make it? Why?

    • For older wet/dry vacuum models that have been discontinued, most likely, we will NOT produce replacement filters for these vacuums because it would be cost prohibitive due to low volumes and consumer demand for this product.

    Will we consider introducing new replacement filters for wet/dry vacuum models in the future?

    • If you have a newer wet/dry vacuum model and our current filter offering does not meet their needs, please send your inquiry to cleanstream@wlgore.com and we will record your e-mail address in our customer database and should the product become available in the future, we will notify you via e-mail to let you know.

    I have no suction in my vacuum, what's happening?

    • Is the filter clogged with dust? If so, remove the filter and tap the end cap against a hard surface to loosen debris.  Additional debris can be removed by rinsing the outside surface of the filter with running water.  Vacuum suction and filter performance should recover as usual.

    What If the inside of the filter is wet? 

    • Allow the filter to completely air dry before next use and the vacuum suction and filter performance should recover as usual.

    What If the filter comes in contact with soapy water or high levels of surfactants or solvents?

    • These materials will “wet-out” our filter media and allow water to pass through the filter media.  It will also damage the filter’s ability to be cleaned and reused and will void the 1-year limited product warranty.  If this occurs, the filter will need to be replaced. 

    I need a washer?

    • Gore does not provide rubber gaskets or wing nuts for the Craftsman RED or RIDGID HEPA replacement filters any more.   If they do not have the original filter nut that came with their vacuum, they can locate them via the following links to Sears & Home Depot’s websites in order to obtain these parts.  

      Sears

      Home Depot

    If my vacuum states I can vacuum mold and your filter is a HEPA filter, why are you telling me I shouldn't vacuum mold?

    • We DO NOT recommend that our CleanStream® filters be used in conjunction with a typical wet/dry vacuum to pick up ANY hazardous materials.  These consumer wet/dry vacuums may have leaking hoses, or other connections that could contaminate the air.  Any CleanStream® Filter that was used for hazardous material pick-up will void the 1-year limited warranty and should be properly disposed of.

      Any hazardous materials should be collected with equipment specifically engineered for these applications.  You should contact a mold remediation contractor. These specialists are licensed by the state you live in and educated in the safest, most efficient ways to eliminate mold from your home. Never try to tackle a mold problem by yourself. Mold remediation is a science, not a weekend home improvement project. Failure to call in the pros not only reduces your chances of getting rid of the mold, but it puts your health at risk, as well.

      You can find more information by visiting the Washington State Department of Health

    Why does vacuuming soapy water (or other surfactants) cause my filter to stop working?

    • We do NOT recommend vacuuming up soapy water or other liquids containing high levels of surfactants / solvents.  These materials can “wet-out” our filter media and allow water to pass through the filter media.  It will also damage the filter’s ability to be cleaned and reused and will void the 1-year limited product warranty.